1. Liability Policies:
2. Payment Arrangement:
Payment is expected on the first day services are rendered. If you require a weekly, ongoing service, payment is due on the first day of service each week. Payment for vacation visits are due on the first day of scheduled services. In the event of additional unforeseen visits or other costs (such as food, supplies, vet fees, etc.), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied. Four Seasons For Paws accepts cash, checks, and credit cards. If you choose to keep a credit card on file, your payment will be processed at 11pm on the first day of weekly or vacation service.
3. Bad Check Policy: A $30 fee is assessed on all returned checks. All fees are due promptly and must be paid via money order or cash only.
4. Drop-in and Holiday Fees: A $5 fee will be added to services requested less than 24 hours in advance. A $10 fee will be added to each service provided on a major holidays. Holidays include Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Years Eve, and New Years Day.
5. Cancellation Policy: Cancellations must be received within 24 hours of scheduled visit or full amount of visit will apply. The 24 hour limit is reached at the beginning of the time window in which your service is scheduled. For example: If you have a service scheduled between 12:00 and 2:00, your request for cancellation must be submitted by 12:00 the previous day. Vacation cancelations must be received 72 hours before the beginning of the time window of the first scheduled visit or a $50 fee will apply. If your vacation cancellation requests come in after the 72 hour mark, 50% of your total invoice will apply. Four Seasons For Paws reserves the right to deny service or terminate service if job differs from original consult or if job poses safety concerns, financial concerns, or inappropriate or uncomfortable situations.
6. Business Hours: Business and visiting hours fall between the hours of 8 a.m. and 6 p.m. and services are usually completed during this time unless we are behind schedule. Four Seasons For Paws will not accept time specific calls as we cannot guarantee specific times accurately. A two hour window is acceptable.