Policies and procedures

• Four Seasons For Paws and its employees agree to provide services stated in our contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Four Seasons For Paws or its employees, unless arising from gross negligence on the part of Four Seasons For Paws. Client agrees to notify Four Seasons For Paws of any concerns within 24 hours of returning home.
• Four Seasons For Paws shall not be held responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc. 
•  Four Seasons For Paws shall not be held responsible for any complications pets may suffer or actions of pets while they are unattended.
•  Four Seasons For Paws or its employees shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed Four Seasons For Paws to allow outside while Four Seasons For Paws is not there. This includes pets with doggie doors and outdoor pets. Four Seasons For Paws reserves the right to move an outdoor pet to shelter in the event of extreme temperatures/weather. Four Seasons For Paws is not responsible for damages/costs involved with this move.
• The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on the rabies vaccination. Client agrees to reimburse Four Seasons For Paws for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to pet(s).
• All pets with electronic fences must wear their collars with fresh batteries. Four Seasons For Paws is not responsible for any animals that get out or inside of perimeter.
• Four Seasons For Paws will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with a vet.
• Four Seasons For Paws does not accept aggressive animals for training or for pet sitting. Client agrees to be responsible for all costs (including, but not limited to, medical care, attorney fees, etc) if client’s pet should bite another person or animal.
• Four Seasons For Paws' Pet Care Specialists will not walk unruly or untrained dogs or dogs that choke themselves on their leash. All pets must be walked on a leash, no exceptions.
• Four Seasons For Paws' Pet Care Specialists do not, under any circumstances, use shock or e-collars.
• Four Seasons For Paws' Certified Trainers will not, under any circumstances, train your dog using prong, choke, shock collars, e-collars, bark collars, or gentle leaders.  If you are currently using these tools for your dog, training will be provided to alleviate the need for these tools.
• Four Seasons For Paws does not diagnose, prognose, or make therapy decisions, nor does it offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.
• Client authorizes Four Seasons For Paws to obtain the services of a locksmith should a key/garage opener malfunction. Client is responsible for all charges.
• Client is responsible for making arrangements for snow removal. Visits may not be made in snow covered driveways and/or walkways because of safety concerns.
• Job sharing is not covered under our insurance. We cannot be responsible for your pet or home if another service provider, friend or family member enters your property while we are not there.
• While on vacation, one visit per day must be provided for cats and small animals.  For example:  If you are leaving town on Friday morning and are returning on Tuesday, visits must be scheduled Saturday, Sunday, and Monday. You are required to check in with Four Seasons For Paws upon your return.  Please post a comment on your most recent journal, update your trip information, send an e-mail or message, or call (810) 844-1897 to inform us that you have made it home safely. If we have not heard from you within 10 hours of your expected return time, we will arrange to provide a care visit for your pets.  Pet safety and care is our priority!  Payment for additional visits will be due within 24 hours.
• While on vacation, a minimum of three visits per day must be provided for dogs with no more than 12 hours between the visits.  If your dogs need a visit outside of our operating hours, the visit can be provided by a neighbor, family friend, or family member.  Their contact information must be available to us.  
• Sitters may take, edit, alter, copy, exhibit, publish, distribute, and make use of any and all pictures, video, and/ or audio taken of pets to be used in and /or for any lawful promotional and educational materials including, but not limited to, newsletters, flyers, posters, brochures, advertisements, press kits, websites, social networking sites, public training programs, and other print or digital communications.

We  believe that the success of your dog's training is a collaborative effort between our trainers and you, the client. We value your participation in the training process and encourage you to be actively involved in your dog's training. To ensure the best possible outcome for your dog's training, we have established the following client participation policy:

• Attendance: We require that clients attend all scheduled training sessions with their dog unless you opt in to day training.  If you opt in to day training, you will be required to attend one session with a trainer every month. If you are unable to attend a session, please notify us in advance so that we can reschedule.
• Participation: We encourage clients to actively participate in their dog's training by practicing the techniques and exercises taught during the training sessions at home. This will help reinforce the training and ensure that your dog is making progress.
• Communication: We value open communication with our clients and encourage you to ask questions and provide feedback throughout the training process. If you have any concerns or issues, please bring them to our attention so that we can address them promptly.
• Consistency: Consistency is key to successful dog training. We ask that clients follow the training plan and techniques taught by our trainers consistently and avoid deviating from the plan.
• Patience: Dog training is a process that takes time and patience. We ask that clients be patient with their dog's progress and avoid expecting immediate results.

Payment is expected on the first day services are rendered. If you require a weekly, ongoing service, payment is due on the first day of service each week. Payment for vacation visits are due on the first day of scheduled services. In the event of additional unforeseen visits or other costs (such as food, supplies, vet fees, etc.), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied.  Four Seasons For Paws accepts cash, checks, and credit cards. If you choose to keep a credit card on file, your payment will be processed at 11pm on the first day of weekly or vacation service.

Training clients will be billed at the end of the week.  Training sessions are billed per hour. Payment is due upon receipt of the invoice.

Payment is expected on the first day services are rendered. If you require a weekly, ongoing service, payment is due on the first day of service each week. Payment for vacation visits are due on the first day of scheduled services. In the event of additional unforeseen visits or other costs (such as food, supplies, vet fees, etc.), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied.  Four Seasons For Paws accepts cash, checks, and credit cards. If you choose to keep a credit card on file, your payment will be processed at 11pm on the first day of weekly or vacation service.

Training clients will be billed at the end of the week.  Training sessions are billed per hour. Payment is due upon receipt of the invoice.

A $30 fee is assessed on all returned checks. All fees are due promptly and must be paid via money order or cash only.

A $5 fee will be added to services requested less than 24 hours in advance. A $10 fee will be added to each service provided on a major holidays. A $30 fee will be added to each overnight service provided on holidays. Holidays include Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Years Eve, and New Years Day.

Cancellations must be received within 24 hours of scheduled visit or full amount of visit will apply. The 24 hour limit is reached at the beginning of the time window in which your service is scheduled. For example: If you have a service scheduled between 12:00 and 2:00, your request for cancellation must be submitted by 12:00 the previous day. Vacation cancelations must be received 72 hours before the beginning of the time window of the first scheduled visit or a $50 fee will apply. If your vacation cancellation requests come in after the 72 hour mark, 50% of your total invoice will apply.  Four Seasons For Paws reserves the right to deny service or terminate service if job differs from original consult or if job poses safety concerns, financial concerns, or inappropriate or uncomfortable situations.  

Business and visiting hours fall between the hours of 8 a.m. and 6 p.m. and services are usually completed during this time unless we are behind schedule. Overnight hours are from 9 p.m. to 7 a.m.  Slight variations in arrival and departure time are possible.  Four Seasons For Paws will not accept time specific calls as we cannot guarantee specific times accurately. A two hour window is acceptable. *Exceptions are made for training and medication administration.

• Client will authorize Four Seasons For Paws to handle any emergencies that may arise.  Four Seasons For Paws will make every effort to contact the client, however client gives Four Seasons For Paws authority to act in the pet’s/home’s best interest and be available at an hourly rate of $35.
• Four Seasons For Paws requires all clients to have a responsible party to take care of their pet(s) in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster. It is best that the emergency contact is a neighbor so they can reach your home. Four Seasons For Paws is not responsible for pets in these circumstances.

• For all services that are being provided, we will follow CDC recommended sanitizing procedures. We wash our hands regularly (or use hand sanitizer when hand-washing is unavailable).  We wipe down surfaces/collars/leashes we touch with disinfectant wipes. We will also set up a protocol with each individual/ family to limit our contact with you and your home as much as possible
• Team members will not be allowed to provide services if they are showing symptoms of any kind. If your pet sitter is showing symptoms, you will be notified by phone. Your services may be canceled if a replacement sitter is not available. 
• Clients need to contact Four Seasons For Paws by phone (810) 844-1897 if they or another person in their home is showing symptoms or has been diagnosed with COVID-19. A course of action regarding pet care services will be discussed at that time. Services may need to be cancelled for the safety of our other team members and clients. 

Four Seasons For Paws, LLC (FSFP) values its users' privacy. This Privacy Policy ("Policy") will

help you understand how we collect and use personal information from those who visit our

website or make use of our online facilities and services, and what we will and will not do with the

information we collect. Our Policy has been designed and created to ensure those affiliated with

Four Seasons For Paws, LLC of our commitment and realization of our obligation not only to

meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure

that you are up to date with the latest changes, we advise you to frequently visit this page. If at

any point in time Four Seasons For Paws, LLC decides to make use of any personally identifiable

information on file, in a manner vastly different from that which was stated when this information

was initially collected, the user or users shall be promptly notified by email. Users at that time

shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Four Seasons For Paws, LLC, and it governs any and all data collection and

usage by us. Through the use of https://www.fourseasonsforpaws.com, you are therefore

consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies

that Four Seasons For Paws, LLC does not control, nor by individuals not employed or managed

by us. If you visit a website that we mention or link to, be sure to review its privacy policy before

providing the site with information. It is highly recommended and suggested that you review the

privacy policies and statements of any website you choose to use or frequent to better

understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

1. What personally identifiable information is collected from you through our website;

2. Why we collect personally identifiable information and the legal basis for such collection;

3. How we use the collected information and with whom it may be shared;

4. What choices are available to you regarding the use of your data; and

5. The security procedures in place to protect the misuse of your information.

It is always up to you whether to disclose personally identifiable information to us, although if you

elect not to do so, we reserve the right not to register you as a user or provide you with any

products or services. This website collects various types of information, such as:

· Voluntarily provided information which may include your name, address, email address,

billing and/or credit card information etc. which may be used when you purchase products

and/or services and to deliver the services you have requested.

In addition, Four Seasons For Paws, LLC may have the occasion to collect non-personal

anonymous demographic information, such as age, gender, household income, political affiliation,

race and religion, as well as the type of browser you are using, IP address, or type of operating

system, which will assist us in providing and maintaining superior quality service.

Please rest assured that this site will only collect personal information that you knowingly and

willingly provide to us by way of surveys, completed membership forms, and emails. It is the

intent of this site to use personal information only for the purpose for which it was requested, and

any additional uses specifically provided for on this Policy.

We are collecting your data for several reasons:

· To better understand your needs and provide you with the services you have requested;

· To fulfill our legitimate interest in improving our services and products;

· To send you promotional emails containing information we think you may like when we

have your consent to do so;

· To contact you to fill out surveys or participate in other types of market research, when we

have your consent to do so;

· To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we

retain said information will be determined based upon the following criteria: the length of time

your personal information remains relevant; the length of time it is reasonable to keep records to

demonstrate that we have fulfilled our duties and obligations; any limitation periods within which

claims might be made; any retention periods prescribed by law or recommended by regulators,

professional bodies or associations; the type of contract we have with you, the existence of your

consent, and our legitimate interest in keeping such information as stated in this Policy.

Four Seasons For Paws, LLC does not now, nor will it in the future, sell, rent or lease any of its

customer lists and/or names to any third parties.

Four Seasons For Paws, LLC may collect and may make use of personal information to assist in

the operation of our website and to ensure delivery of the services you need and request. At

times, we may find it necessary to use personally identifiable information as a means to keep you

informed of other possible products and/or services that may be available to you from

https://www.fourseasonsforpaws.com

Four Seasons For Paws, LLC may also be in contact with you with regards to completing surveys

and/or research questionnaires related to your opinion of current or potential future services that

may be offered.

Four Seasons For Paws, LLC uses various third-party social media features including but not

limited to https://www.facebook.com/Fourseasonsforpaws/ and other interactive programs. These

may collect your IP address and require cookies to work properly. These services are governed

by the privacy policies of the providers and are not within Four Seasons For Paws, LLC's control.

Four Seasons For Paws, LLC may not use or disclose the information provided by you except

under the following circumstances:

· as necessary to provide services or products you have ordered;

· in other ways described in this Policy or to which you have otherwise consented;

· in the aggregate with other information in such a way so that your identity cannot

reasonably be determined;

· as required by law, or in response to a subpoena or search warrant;

· to outside auditors who have agreed to keep the information confidential;

· as necessary to enforce the Terms of Service;

· as necessary to maintain, safeguard and preserve all the rights and property of Four

Seasons For Paws, LLC.

Four Seasons For Paws, LLC greatly respects your privacy. We do maintain and reserve the right

to contact you if needed for non-marketing purposes (such as bug alerts, security breaches,

account issues, and/or changes in Four Seasons For Paws, LLC products and services). In

certain circumstances, we may use our website, newspapers, or other public means to post a

notice.

Four Seasons For Paws, LLC's website is not directed to, and does not knowingly collect

personal identifiable information from, children under the age of thirteen (13). If it is determined

that such information has been inadvertently collected on anyone under the age of thirteen (13),

we shall immediately take the necessary steps to ensure that such information is deleted from our

system's database, or in the alternative, that verifiable parental consent is obtained for the use

and storage of such information. Anyone under the age of thirteen (13) must seek and obtain

parent or guardian permission to use this website.

All users and visitors to our website have the option to discontinue receiving communications

from us by way of email or newsletters. To discontinue or unsubscribe from our website please

send an email that you wish to unsubscribe to fourseasonsforpaws@outlook.com. If you wish to

unsubscribe or opt-out from any third-party websites, you must go to that specific website to

unsubscribe or opt-out. Four Seasons For Paws, LLC will continue to adhere to this Policy with

respect to any personal information previously collected.

Our website does contain links to affiliate and other websites. Four Seasons For Paws, LLC does

not claim nor accept responsibility for any privacy policies, practices and/or procedures of other

such websites. Therefore, we encourage all users and visitors to be aware when they leave our

website and to read the privacy statements of every website that collects personally identifiable

information. This Privacy Policy Agreement applies only and solely to the information collected by

our website.

Four Seasons For Paws, LLC's operations are located primarily in the United States. If you

provide information to us, the information will be transferred out of the European Union (EU) and

sent to the United States. (The adequacy decision on the EU-US Privacy became operational on

August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose

personal data is transferred to the United States for commercial purposes. It allows the free

transfer of data to companies that are certified in the US under the Privacy Shield.) By providing

personal information to us, you are consenting to its storage and use as described in this Policy.

Four Seasons For Paws, LLC takes precautions to protect your information. When you submit

sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (e.g. credit card information), that information is

encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in

the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your

information offline. Only employees who need the information to perform a specific job (for

example, billing or customer service) are granted access to personally identifiable information.

The computers and servers in which we store personally identifiable information are kept in a

secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure

or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private

communications to build users' trust and confidence in the internet and website use by providing

simple and secure access and communication of credit card and personal information.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the

Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you

should refrain from further use of our sites. In addition, your continued use of our website

following the posting of any updates or changes to our terms and conditions shall mean that you

agree and acceptance of such changes.

If you have any questions or concerns regarding the Privacy Policy Agreement related to our

website, please feel free to contact us at the following email, telephone number or mailing

address.

Email: fourseasonsforpaws@outlook.com

Telephone Number: (810) 844-1897

Mailing Address:

Four Seasons For Paws, LLC

556 Glenwyth Rd

Brighton, Michigan

48116