What is a pet sitter?
A pet sitter is a loving, caring, professional who provides excellent care for your pets and your home while you are at work or away on a vacation.
What kind of pets do you provide care for?
We care for dogs, cats, rabbits, guinea pigs, gerbils, hamsters, fennec foxes, hedgehogs, birds, chickens, goats, and fish.
Will you care for my pets without meeting them?
We will not provide services without meeting with you and your pets first. Meet and greets need to take place a minimum of three days before services begin.
Do you need a key to my home?
It is required that you have a key available for us to access your property. Even if we will be entering by garage door or doors with a lock code. This is to ensure that we have access in the event of a power outage or equipment malfunction. You have the option to use a lock box or to hide the key in a specific location. You must show us where the key is at the time of the meet and greet. Services will not be approved until a key is provided.
Are you bonded and insured?
Absolutely! We carry liability insurance and all sitters are bonded through Pet Sitters Associates. Please feel free to ask any questions about our insurance policy.
How many visits per day will you provide for my dog, puppy, cat, or other small animal?
We will provide up to two daytime visits for your puppy or dog, up to two daily visits for cats, and one daily visit for other small animals. Additional visits can be requested for special circumstances.
Can a visit be scheduled for a specific time?
We cannot guarantee specific times as weather, traffic, and schedule changes have an effect on arrival times. We require a two hour time frame, but will do our best to arrive as close to the preferred visit time as possible.
Do you offer vacation pet sitting for dogs?
We do not offer in home pet sitting for dogs at this time. Our hours of operation are from 8am-6pm.
Do you board pets?
We do not offer boarding at this time. All of our services are provided in your home.
If I live outside of your service area, will you still care for my pets?
Our service areas are Brighton. Pinckney, Howell, and Hidden Lake Subdivision in South Lyon Michigan. If an available sitter team lives within fifteen minutes of your location, it may be possible to provide services for your pets.
Will I have the same pet sitter or dog walker every time?
We work as a team to ensure your pet never goes without the care you schedule. We will assign the same pet sitter as often as possible!
How do I communicate with my sitter?
You can contact your sitter by replying to the visit feedback that will be sent to you via e-mail. You can also leave written notes for them. If you need to talk to someone right away, please call (810) 844-1897.
May I give my pet sitter or dog walker gratuity?
Tips are not expected, but they are very much appreciated! 100% of the tips go to the pet sitter or dog walker.
What happens when I return from my trip?
Please post a comment on your most recent journal to inform us that you have made it home safely. If we have not heard from you within 10 hours of your expected return time, we will arrange to provide a care visit for your pets. Pet safety and care is our priority! Payment for additional visits will be due within 24 hours.
What is your cancellation policy?
Cancellations must be received within 24 hours of scheduled visit or full amount of visit will apply. The 24 hour limit is reached at the beginning of the time window in which your service is scheduled. For example: If you have a service scheduled between 12:00 and 2:00, your request for cancellation must be submitted by 12:00 the previous day. Vacation cancelations must be received 48 hours before the beginning of the time window of the first scheduled visit or a $50 fee will apply.
Do you charge a holiday fee?
We charge an additional $10 per visit on holidays. Dog walking, puppy visits, and pet taxi are not available on Thanksgiving or Christmas. Holidays include Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Years Eve, and New Years Day.
What forms of payment do you accept and what is your policy?
Payment is expected before services are rendered. In the event of additional unforeseen visits or other costs (such as food, supplies, vet fees, etc.), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied. We accept all major credit cards. You have the option to make single online payments or to leave a credit card on file. On file charges will process at 11pm the first day of service each week or on the first day of your vacation.